Privacy Policy

Feastale Private Limited ("Feastale", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit feastale.com, contact us, place an order, or interact with our pages on Instagram and Facebook.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact and order details — name, phone number, email address, delivery address, and order preferences, when you fill out our website contact form, place an order, or message us on WhatsApp or by phone.
• Lead form submissions — name and phone number (and any other fields shown at the time), when you submit an Instant Form or lead ad through our Instagram or Facebook Pages.
• Communications — the content of messages you send us via our contact form, email, WhatsApp, or social media, including replies and attachments.
• Website usage data — pages visited, general location (city/region level), device and browser type, and referring pages, collected automatically through Google Analytics when enabled. This data is aggregated and does not directly identify you.

We do not knowingly collect sensitive personal data (such as health information, religious beliefs, or financial account details) through our website or lead forms, and we do not target our lead generation features at minors.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfil orders, including coordinating delivery and payment;
• Send you order confirmations, updates, and — where you have consented — promotional offers or seasonal announcements (such as Onam gifting offers);
• Improve our website, products, and customer service based on how visitors use our site;
• Comply with applicable tax, accounting, and legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business, such as delivery/logistics partners and payment processors, solely to fulfil your order;
• Meta Platforms, Inc. — when you submit a lead form on Instagram or Facebook, Meta processes that submission and delivers it to us in accordance with Meta's own Data Policy, in addition to this one;
• Government or regulatory authorities, where required by Indian law.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy — for example, order and contact records are generally kept for our accounting and customer-service records, and marketing lead data is retained until you opt out or ask us to delete it, whichever is sooner.

5. Your Rights and Choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop receiving marketing messages from us, at any time by emailing [email protected] or messaging us on WhatsApp at +91 85909 80096. We will respond to verified requests within a reasonable time.

6. Cookies and Analytics

Our website may use cookies and similar technologies, including Google Analytics, to understand how visitors use feastale.com. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

7. Third-Party Links

Our website and social pages may link to third-party sites (such as Instagram or WhatsApp) that we do not control. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their own privacy policies.

8. Children's Privacy

Our website, forms, and lead generation features are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective date" above indicates when this policy was last revised.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Feastale Private Limited
Lead Business Incubator, Dhoni, Palakkad - 678009, Kerala, India
Email: [email protected]
Phone: +91 85909 80096